Thank you for choosing novaluxe88.com. We are committed to providing you with quality products and services. If you are not satisfied with the product you purchased, we will help you according to the refund and return policy below. Please read our relevant policies carefully before returning or refunding.

1. Return Policy
   We want you to be completely satisfied with your purchase. If you are not satisfied with the product after receiving it, you can apply for a return within 30 days after receiving the product. The returned product must meet the following conditions:

The product is unused, undamaged, and keeps the original packaging and labels intact.

The product has not been washed, modified, or damaged (unless the product has quality problems).

You need to provide the original proof of purchase (such as order number, invoice, etc.).

Situations where returns are not applicable:

The following products are generally not accepted for return or exchange unless there is a quality problem or we sent the wrong product:

Customized or personalized products.

Products with hygiene and safety requirements.

Promotional or special products (unless otherwise specified).

2. Refund Policy
   Once the returned product has been inspected by us for quality, we will refund it according to your payment method. Refunds will be processed within 5-10 business days after receiving the returned item.
   The refund amount will be refunded to the original payment method you used when paying (such as credit card, PayPal, etc.).
   If there is a quality problem with the product or we sent the wrong product, the shipping cost will also be borne by us; if the return is for personal reasons or change of mind, the shipping cost is borne by the customer.
3. Return process
   If you want to return an item, please follow the steps below:

Contact customer support: Please contact our customer support team within 30 days of receiving the product. Please provide your order number, reason for return and details of the returned item.
Request a return: Our customer service team will provide return instructions and inform you of the return address. Please ensure that the product is intact and packaged properly to avoid damage during the return.
Return the product: Send the product back to the return address provided by customer service. Please note that the shipping cost of the return is borne by the customer and the returned product must be returned within 30 days.

4. Exchange policy
   If you want to exchange the product, you can request an exchange during the return process. Please note that exchanges are subject to the following conditions:

The item you wish to exchange must be the same as the original item (e.g. size, color, etc.).

The return policy of the item also applies to the exchanged item.

If the item is not eligible for exchange or is out of stock, you will receive a refund instead of an exchange.

5. Damaged or defective items

If the item you received is damaged, defective, or does not match the item you ordered, please contact us within 7 days and provide relevant photos (such as damaged parts, product labels, outer packaging, etc.). We will provide you with return, exchange or refund services.

We will bear the return shipping costs caused by product quality problems.

6. Return address and mailing information
   Returned items should be mailed to the following address: 2014 Westside Ln ，Woodstock , GA , 30189.

Please ensure that the returned item is well packaged to prevent damage during transportation. It is strongly recommended that you use a trackable mailing method and keep the mailing receipt for easy reference.

7. Return time limit
   You need to submit a return application within 30 days of receiving the product and send the product back according to our return process. We will not be able to process a return request after this time limit.
   The item must be sent back within 7 days of the return request being approved. We will not be able to process your return after this time limit.
8. Non-returnable items
   The following items are generally not eligible for return or refund (unless the item itself has quality issues):

Customized items, personalized items or gift cards.
Items returned for personal reasons (such as change of mind).
Items that have been unpacked and are not suitable for return.

Fees and Shipping Costs
If the return is due to quality issues or we sent the wrong item, the return shipping cost will be borne by us.
If the return is initiated for your personal reasons or change of mind, the return shipping cost is borne by the customer.

Refund Time Limit
Once we receive your return and inspect it, the refund will be processed within 5-10 business days. The refund will be returned to the payment method you used when you paid. If the refund is delayed, please check with your bank or payment service provider as it may take some time for the refund to be processed.