Welcome to novaluxe88.com! To help you find the information you need more quickly, we have compiled some frequently asked questions and their answers. If you have additional questions, please feel free to contact our customer service team.

1. How do I place an order?
   To shop on our website, simply select the items you want to buy, click “Add to Cart”, and proceed to the checkout page. You will need to provide a valid delivery address, select a payment method, and confirm your order. Once completed, we will send you a confirmation email and process your order as soon as possible.
2. Can I change or cancel my order?
   Once an order is in the processing pipeline, our system will start processing your items as soon as possible. Usually, you can change or cancel your order before the order is shipped by contacting customer service. Please contact us as soon as possible and we will do our best to accommodate your request.
3. What are the payment methods?
   We accept a variety of payment methods, including:
   Credit cards (such as Visa, MasterCard)
   Debit cards
   PayPal
   Other supported online payment methods
   All payment information will be encrypted to ensure your payment security.
4. How do I check the status of my order?
   After the order is shipped, we will send the order tracking number and shipping information by email. You can use this tracking number to track the status of your package on our logistics partner’s website in real time. If you don’t receive the relevant email, please check your spam folder or contact customer service directly for help.
5. Do you support international delivery?
   Yes, we support international delivery worldwide. No matter which country you are in, you can place an order on novaluxe88.com and enjoy our products. The specific shipping cost and time will be displayed at checkout and depends on the destination country.
6. How to return or exchange?
   If you are not satisfied with the product you purchased, we offer a 30-day return policy. The returned or exchanged product must be unused, fully packaged and accompanied by the original invoice. Please contact our customer service team within 30 days of receiving the product and provide your order number and reason for return. We will assist you in the return and exchange process.

Please note:

The shipping costs for returns and exchanges are usually borne by the customer (unless there is a quality problem with the product or we sent the wrong product).
Special products (such as customized products) may not be applicable to the return and exchange policy. Please refer to the relevant instructions on the product page for details.

7. Will my items be charged customs duties and import taxes?
   For international orders, customs duties and import taxes may be imposed by the customs of the destination country. All these charges are usually borne by the consignee, and the specific amount depends on the customs policy of your country. We recommend that you understand the relevant policies before placing an order.
8. How can I track my package?
   After your order is shipped, we will send you an email with the package tracking number. You can use this tracking number to check the status of your package on the official website of the logistics company. If you encounter any problems, please feel free to contact us and we will help you solve it.
9. How can I contact customer support?
   If you have any questions or need help, you can communicate directly with our customer service team.
10. Is your website secure?
    Yes, we take the security of your personal information very seriously. We use the latest encryption technology and security protocols to ensure that your order information, payment information and other personal information are fully protected. We will not sell your personal information to third parties.
11. Can I modify my account information?
    You can log in to your account at any time to update your personal information, contact information, delivery address, and payment information. Just make the changes in your account settings and save, and you can make sure your information is always up to date.
12. Are there any coupons or promotions?
    We often run promotions and offer a variety of coupons and discounts. You can take advantage of discounts by signing up for our email newsletter, following our social media pages, or using a coupon code at checkout. Make sure you stay up to date with our latest events!
13. Why was my order canceled?
    There may be several reasons for order cancellations:
    Your payment was not successful or was rejected.
    There is insufficient stock to fulfill your order.
    There was a problem with the delivery address you provided, which prevented the order from being processed.
    If your order is cancelled, we will notify you by email and explain the reason. If you have any questions, please contact customer service.
14. How do I change my delivery address?
    If you discover that your delivery address is incorrect after checkout, please contact our customer support team as soon as possible. We will do our best to correct the address before the item is shipped. If the order has already been shipped, we may not be able to change the address, but we will provide you with relevant solutions.